You agree to abide by all policies of Castle Information Network-Castles Information Network

 Castles Information Network General Policy

By opening an account with Castles Information Network (Castles) you agree to abide by all policies of Castles. These policies apply to all users of Castles without exception; failure to adhere to the stated policies may result in termination of the account at the discretion of Castles.

Castles reserves the right to change policies, services, and pricing. Your continued use of an account signifies acceptance of any and all policies and policy changes, and you may cancel if you do not agree with changes in policy, service, or pricing.

Castles reserves the right to refuse to provide service to anyone.


Castles makes no warranties of any kind, whether express or implied, for the service it is providing. Castles will not be held responsible for any damage you suffer from use of an account or service provided by Castles, unless otherwise agreed to in writing. This includes- but is not limited to- equipment damage, failure or loss of data resulting from delays, non-deliveries, or service interruptions caused by the company's negligence or your negligence or misuse.

Dial-up users: contact your telephone service provider to verify that the Castles modem dial-up number you intend to use is a local call from your location. You may be subject to additional charges from your telephone service provider, depending on your location and calling plan. Castles cannot be held responsible if long distance or other communications fees are incurred.

Acceptable Use Policy

Any prohibited or illegal activity that affects Castles, its agents, equipment or customers is punishable to the full extent of the law, and Castles will hold you responsible for any damage caused by your actions, whether intentional or unintentional. You are strictly prohibited from using your account other than as outlined in this Acceptable Use Policy and will be prosecuted to the full extent of the law if you do so illegally (see Enforcement section). Castles makes no exceptions in enforcing this policy.

Castles functions as a common carrier; our standard policy is to not monitor or interrupt our users' activities, exert editorial control over their content, or censor them or their content. To protect the interests of Castles and in the best interests of our customers, exceptions to this policy may be made under certain specific circumstances including but not limited to the following:

Illegal activities: The law requires Castles to report any criminal activity that it becomes aware of to the appropriate authorities. It is the responsibility of the account owner to be familiar with current laws and regulations.

Email: Email accounts are for personal or business correspondence only. Unsolicited Commercial Email (otherwise known as UCE - or spam) is strictly prohibited and violators will have their accounts terminated immediately. Sending unsolicited email to one or more addresses regardless of how the addresses were obtained may be considered spamming and is grounds for account termination. Use of a address or any address of a domain hosted by Castles as a return address for replies to spam is similarly prohibited.

Castles may at its discretion employ filtering techniques to block inbound email from known sources of spam and email abuse, and may also filter incoming email for known viruses.

Network abuse: Use of Castles accounts or services for orchestration of or participation in any abuse of the Castles or any other network, system or service is expressly forbidden and is grounds for account termination and possible legal action. Any action, which interferes with the Castles or other networks, or which affects the use of or access to any network is likewise expressly forbidden.

Castles retains at all times the right to determine what constitutes network abuse. Examples include but are not limited to:

    * Attempts to hack the Castles network or any other network or systems
    * Port scanning
    * Use of 'cracking' software or techniques
    * Dissemination of viruses or malware
    * Provocation of attacks on the Castles network or any other network
    * Conduct which causes Castles to be blocked by another provider or which causes Castles to be placed on a "block list"
    * Flooding Castles or any other network with traffic for the purpose of disrupting service
    * Mail bombing

Castles customers must also comply with the acceptable use policies of our upstream providers, cable and wireless.

Use of copyrighted material: Castles is obligated to comply with the Digital Millennium Copyright Act of 1998 (DMCA). All web pages are subject to copyright law, and members are responsible for the content in their file space. Use of the World Wide Web, FTP, Newsgroups or any other services provided by Castles to transfer copyrighted material in violation of applicable laws is prohibited and may result in termination of your Castles account.

Access to content: Castles functions as a common carrier and does not censor. Material can be found on the Internet or in Usenet news groups, etc., that some viewers may find objectionable; Castles is not responsible for any content available via Castles accounts or services. Any limitation of access to content is at all times the responsibility of the account holder and Castles shall not be held responsible for access to material that an account holder deems inappropriate. We suggest that minors be supervised.


The owner of any type of Castles account or service will be held responsible for any abuse of that account or service, regardless of whether the owner was the actual initiator of the abuse. This includes for example but is not limited to: abuse of an email account or dialup add-on which is part of a customer's account but which is used by a third party or abuse of a colocated server or colocation services by a third party, with or without the account owner's permission.
Enforcement and remedy:

Violation of any terms set forth in this Acceptable Use Policy may result in one or more of the following, at the discretion of Castles:

    * Issuance of a warning
    * Temporary suspension of service
    * Billing to defray administrative costs incurred
    * Termination of your services, account or accounts
    * Legal action

If any activities or security problems involving a Castles account or Castles customer's services cause network outages, the owner of the account or service will be billed for network downtime.

Any account owner whose account is terminated for violation of the terms set forth in this Acceptable Use Policy will be required to pay any outstanding balances due, including any and all early termination fees. In instances where it is necessary to terminate a customer's account, an administrative disconnect fee may also be applied.

Castles will normally attempt to contact any user in violation of this Acceptable Use Policy before taking action, but depending on the circumstances or the severity of the violation action may be taken without prior notification. In this case, the user will be notified as soon as it is practicable.

No limitation

This acceptable use policy in no way limits the rights and remedies of Castles At its discretion Castles may take other actions it deems necessary to protect the integrity of its or other's networks or to recover the costs of operation as pertain to identifying and removing violators of this acceptable use policy.

Technical Support Policy

The function of the Castles technical support staff is to assist customers with initial connection, Internet browser and email account setup. Support is only available for computers running recent versions of Macintosh or Windows operating systems. Castles does not offer over-the-phone tech support for issues such as cgi programming, Linux use, your web site, or any other issue not directly related to your dialing software or to the basic functions of your web browser and email program. While at its discretion the support staff may sometimes assist our customers with non-connectivity or non-email issues, any such extra service is strictly 'added value' service and provision of such service does not obligate Castles to continue to provide such service.

Castles will use its best efforts to provide all services to get your computer connected to the Internet but can not be held responsible for hardware or software malfunctions or assist in servicing or repairing your equipment. In such cases, the technical support staff will gladly refer you to outside sources for assistance. Customers should have a copy of their current operating system available when calling technical support; there will be limits to the amount of assistance that technical support representatives can offer if you do not have a copy of your current operating system. Castles reserves the right to cease providing over-the-phone technical support to any customer.

Please call the Castles tech support number at 877-205-5246 if you need assistance. Technical support for all services can also be reached by using the technical support forms on our web site.

You are entitled to free assistance with setting up your connection, an Internet browser (Microsoft Internet Explorer or Firefox) and an email client (Microsoft Outlook Express, Microsoft Outlook, or Eudora) on one computer. Support is only available for computers running recent versions of the Macintosh or Windows operating systems. We offer telephone technical assistance 24 hours a day.

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Privacy and Personal Information

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you place an order or attempt to place an order through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (excluding credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the site. Additionally, we use this Order Information to communicate with you and screen our orders for potential risk or fraud.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We Do Not share your Personal Information with third parties.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. In most cases, our business model is local to the United States and we will have no information on your stored.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at