Castles Information Network General Policy
By opening an account with Castles Information Network (Castles) you agree to abide by all policies of Castles. These policies apply to all users of Castles without exception; failure to adhere to the stated policies may result in termination of the account at the discretion of Castles.
Castles reserves the right to change policies, services, and pricing. Your continued use of an account signifies acceptance of any and all policies and policy changes, and you may cancel if you do not agree with changes in policy, service, or pricing.
Castles reserves the right to refuse to provide service to anyone.
Castles makes no warranties of any kind, whether express or implied, for the service it is providing. Castles will not be held responsible for any damage you suffer from use of an account or service provided by Castles, unless otherwise agreed to in writing. This includes- but is not limited to- equipment damage, failure or loss of data resulting from delays, non-deliveries, or service interruptions caused by the company's negligence or your negligence or misuse.
Dial-up users: contact your telephone service provider to verify that the Castles modem dial-up number you intend to use is a local call from your location. You may be subject to additional charges from your telephone service provider, depending on your location and calling plan. Castles cannot be held responsible if long distance or other communications fees are incurred.
Castles is committed to preserving the privacy of its customers and protecting their personal data.
Castles does not actively monitor customer use of the Internet, customer email or other customer communications in the course of its regular operations. Castles is also strongly opposed to the use of third-party information-harvesting strategies and technologies such as unlawful wiretapping.
Information retained by Castles
Castles keeps information about its customers such as names, addresses, telephone numbers, email addresses and details about Castles services used by the customer. All such information is considered private.
Castles also keeps logs of limited technical information pertaining to matters such as customer connectivity and email processing. These logs are retained on a temporary basis in order to insure high-quality service, and no logs are kept indefinitely.
The only circumstances wherein Castles will disclose any of the above-mentioned information to a third party are:
• In the course of providing services our customers have specifically requested, Castles may make some of this information available to our affiliates in order to fulfill the requirements of order processing.
• In the event that we receive a legitimate, legally-mandated request for customer information, Castles will respond only within the narrow scope of that request.
Castles will not otherwise disclose any private information about its customers to any other third party.
Acceptable Use Policy
Any prohibited or illegal activity that affects Castles, its agents, equipment or customers is punishable to the full extent of the law, and Castles will hold you responsible for any damage caused by your actions, whether intentional or unintentional. You are strictly prohibited from using your account other than as outlined in this Acceptable Use Policy and will be prosecuted to the full extent of the law if you do so illegally (see Enforcement section). Castles makes no exceptions in enforcing this policy.
Castles functions as a common carrier; our standard policy is to not monitor or interrupt our users' activities, exert editorial control over their content, or censor them or their content. To protect the interests of Castles and in the best interests of our customers, exceptions to this policy may be made under certain specific circumstances including but not limited to the following:
Illegal activities: The law requires Castles to report any criminal activity that it becomes aware of to the appropriate authorities. It is the responsibility of the account owner to be familiar with current laws and regulations.
Email: Email accounts are for personal or business correspondence only. Unsolicited Commercial Email (otherwise known as UCE - or spam) is strictly prohibited and violators will have their accounts terminated immediately. Sending unsolicited email to one or more addresses regardless of how the addresses were obtained may be considered spamming and is grounds for account termination. Use of a castles.com address or any address of a domain hosted by Castles as a return address for replies to spam is similarly prohibited.
Castles may at its discretion employ filtering techniques to block inbound email from known sources of spam and email abuse, and may also filter incoming email for known viruses.
Network abuse: Use of Castles accounts or services for orchestration of or participation in any abuse of the Castles or any other network, system or service is expressly forbidden and is grounds for account termination and possible legal action. Any action, which interferes with the Castles or other networks, or which affects the use of or access to any network is likewise expressly forbidden.
Castles retains at all times the right to determine what constitutes network abuse. Examples include but are not limited to:
* Attempts to hack the Castles network or any other network or systems
* Port scanning
* Use of 'cracking' software or techniques
* Dissemination of viruses or malware
* Provocation of attacks on the Castles network or any other network
* Conduct which causes Castles to be blocked by another provider or which causes Castles to be placed on a "block list"
* Flooding Castles or any other network with traffic for the purpose of disrupting service
* Mail bombing
Castles customers must also comply with the acceptable use policies of our upstream providers, cable and wireless.
Use of copyrighted material: Castles is obligated to comply with the Digital Millennium Copyright Act of 1998 (DMCA). All web pages are subject to copyright law, and members are responsible for the content in their file space. Use of the World Wide Web, FTP, Newsgroups or any other services provided by Castles to transfer copyrighted material in violation of applicable laws is prohibited and may result in termination of your Castles account.
Access to content: Castles functions as a common carrier and does not censor. Material can be found on the Internet or in Usenet news groups, etc., that some viewers may find objectionable; Castles is not responsible for any content available via Castles accounts or services. Any limitation of access to content is at all times the responsibility of the account holder and Castles shall not be held responsible for access to material that an account holder deems inappropriate. We suggest that minors be supervised.
The owner of any type of Castles account or service will be held responsible for any abuse of that account or service, regardless of whether the owner was the actual initiator of the abuse. This includes for example but is not limited to: abuse of an email account or dialup add-on which is part of a customer's account but which is used by a third party or abuse of a colocated server or colocation services by a third party, with or without the account owner's permission.
Enforcement and remedy:
Violation of any terms set forth in this Acceptable Use Policy may result in one or more of the following, at the discretion of Castles:
* Issuance of a warning
* Temporary suspension of service
* Billing to defray administrative costs incurred
* Termination of your services, account or accounts
* Legal action
If any activities or security problems involving a Castles account or Castles customer's services cause network outages, the owner of the account or service will be billed for network downtime.
Any account owner whose account is terminated for violation of the terms set forth in this Acceptable Use Policy will be required to pay any outstanding balances due, including any and all early termination fees. In instances where it is necessary to terminate a customer's account, an administrative disconnect fee may also be applied.
Castles will normally attempt to contact any user in violation of this Acceptable Use Policy before taking action, but depending on the circumstances or the severity of the violation action may be taken without prior notification. In this case, the user will be notified as soon as it is practicable.
This acceptable use policy in no way limits the rights and remedies of Castles At its discretion Castles may take other actions it deems necessary to protect the integrity of its or other's networks or to recover the costs of operation as pertain to identifying and removing violators of this acceptable use policy.
Dial-up Connection policy
Dial-up accounts are intended for interactive use by a single individual. Castles reserves the right to terminate idle connections, that is, connections that have been unused for 15 minutes. Personal accounts are limited to one login at any given time.
Castles provides unlimited Internet access to its dial-up customers. "Unlimited Internet access" is defined as un-metered, on-demand dial-up access; this is different from dedicated ("always-on") access. In order to ensure that dial-up services remain available to all dial-up customers, Castles reserves the right to terminate any dial-up connection that exceeds twelve consecutive hours duration.
Castles assumes that anyone consistently using a dial-up connection for more than twelve consecutive hours at a time will need dedicated-line access. If you consistently use your dial-up account as a dedicated-line account, you will be billed for it accordingly. Dedicated lines are available for an additional monthly charge. Castles also offers several high-speed, dedicated ("always on") account types. Please see our prices page for services.
Technical Support Policy
The function of the Castles technical support staff is to assist customers with initial connection, Internet browser and email account setup. Support is only available for computers running recent versions of Macintosh or Windows operating systems. Castles does not offer over-the-phone tech support for issues such as cgi programming, Linux use, your web site, or any other issue not directly related to your dialing software or to the basic functions of your web browser and email program. While at its discretion the support staff may sometimes assist our customers with non-connectivity or non-email issues, any such extra service is strictly 'added value' service and provision of such service does not obligate Castles to continue to provide such service.
Castles will use its best efforts to provide all services to get your computer connected to the Internet but can not be held responsible for hardware or software malfunctions or assist in servicing or repairing your equipment. In such cases, the technical support staff will gladly refer you to outside sources for assistance. Customers should have a copy of their current operating system available when calling technical support; there will be limits to the amount of assistance that technical support representatives can offer if you do not have a copy of your current operating system. Castles reserves the right to cease providing over-the-phone technical support to any customer.
Please call the Castles tech support number at 877-205-5246 if you need assistance. Technical support for all services can also be reached by using the technical support forms on our web site.
You are entitled to free assistance with setting up your connection, an Internet browser (Microsoft Internet Explorer or Firefox) and an email client (Microsoft Outlook Express, Microsoft Outlook, or Eudora) on one computer. Support is only available for computers running recent versions of the Macintosh or Windows operating systems. We offer telephone technical assistance 24 hours a day.
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