| 
 |
|
Castles Customer Support
For support issues with Internet access or email please use the following link/form:
Request Customer Support
... or contact our Access and Email support team at (877) 205-5246
For support issues with web sites and/or hosting please use the following link/form:
Request Web Hosting Support
You can reach our office team during normal business hours at (707) 455-3401
Online Support
Get Support Online by clicking on the Request Customer Support above and completing the online form.
Telephone Support
Call us 24 hours a day, 7 days a week at (877) 205-5246. This number is
toll free and connects you with our technicians in our call center in
Fresno, California.
Dial-up Access Numbers
To search for dial-up access numbers click on the Search for dial-up
numbers link above. Important: Those numbers will not work with our
Crossbow Accelerator service.
Billing Information
Contact billing by telephone at (707) 455-3401
Contact billing by e-mail at billing@castles.com
Mail checks to:
P.O. Box 2368
Vacaville, CA 95696
Providing Services
Castles Information
Network provides a host of services and in doing so the company
reserves the right to refuse service to anyone at anytime for any
reason.
E-mail Software Settings Information
Incoming Mail Server (POP3): mail.castles.com
Outgoing Mail Server (SMTP): mail.castles.com
User Name Format: username@castles.com (Substitute "username" with your actual name.)
Dial-up Connection Settings
IP Address: Server Assigned
Name Servers (DNS): Server Assigned
User Name Format: username@castles.com (Substitute "username" with your actual name.)
Important:
If your account was created prior to 12/10/03, you may be dialing in
with just "username." At this time, you would only need to change it to
username@castles.com if you needed to use a POP outside of California.
If you need to do this, please call technical support at 1 (877)
205-5246.
 |
