- SERVICE ANNOUNCEMENTS -
Northern California Fire Services Update.
For the most part, all services are back to normal. We do have a block of vacaville DSL customers out still. It appears to be an AT&T line or switch problem on their end. If you're a DSL customer and without service please contact support at 877-205-5246 so we can create a ticket. Without an open ticket we do not know you have service issues.
10/20/17 (4:45PM) - DSL services are returning to normal. Most customers are back online at this time. If you're not, please reboot your modem. In some isolated instances it may take until late this evening to have service. If you do not have service by early Saturday (10/21/17) please contact support to enter a ticket.
10/19/17 (2:15PM) - Our engineering team was able to speak directly with AT&T. All outstanding DSL tickets are batched and part of the same problem. They have revised their ETR to early afternoon on Friday 10/20/17.
10/19/17 - AT&T just updated the status of the problem and moved their ETR to 10/29/17. Tickets for individual customers have different times but all are in the PM and as late as 11PM. We are attempting to get better information. At this time all we know is a problem exist.
10/18/17 - Nothing further from AT&T. Their ETR remains at Thursday 10/19/17 by 11:00am. From postings on various social media sites, we can see that the outage is affecting all ISPs including their own customers.
10/16/17 - 11:30am AT&T advises the ETR (Estimated Time of Repair) should be no later than Thursday 10/19/17.
Updates will be provided as we receive them.
We appreciate your patience.
Wireless Internet Access
10Mb Sustained and Up to 25Mb Burst !
Castles is upgrading our wireless network to offer higher sustained bandwidth plans. Upgrades are planned through 2017. Sustained download plans start at 1.5 Mbs and go up to 10 Mbs. Customers must have the new AC equipment to get higher than 4 Mbs sustained. Most legacy customers will be able to upgrade for a small one-time fee. Wireless Plans