Castles Customer Service Messages
Outgoing Email Notice - Effective 11/14/13
Castles outbound email servers now require positive identification of all users relaying outbound email using our servers. Due to a high incidence of unauthorized activity we now require your email program to authenticate that you are an authorized user of our system. This does not affect web mail users or most customers. If you get an SMTP Failure to Relay error message, you will need to change your email settings. Log into your email program and check the box that says "SMTP Requires Authentication". Your authentication is your full email address and password. In some instances like Apple Mail it will just have authentication type and you will type in your full email address and password.
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