Castles Customer Support
CALL or TEXT (707) 455-3401
• Before contact us for support, customers should review our self-help items under the Support Tab.
Effective 12/1/2001, Technical Support is no longer handled by a call center. Customers should first review self-help items on our website. If you’re unable to solve your problem, you can call (707) 455-3401, extension 3, and leave a message. Your issue will be reviewed as soon as possible and we will contact you. Customers can now Text (707) 455-3401.
>>>> Check the Self-Help Links Below
CASTLES BILLING DEPARTMENT
Castles is a small Internet Services Provider and take care of all invoicing and customer service relative to billing in house. You may contact billing at the Castles office number (707-455-3401) and leave a message any time. Due to staffing, the billing department typically is open between 3 and 5 pm weekdays. Feel free to call and leave a message and someone will call you back as soon as possible.
Castles accepts check, debit and credit card payments for services. There is no charge for paying by either method. Invoices are emailed to customers. A small fee is charged for those requiring a hard copy invoiced to be mailed. Customers paying by credit and debit card may elect to have Castles record their information and charge their card on a specific recurring basis or elect to pay online when receiving the invoice by clicking on the secure payment button.
Credit Card Information. NEVER leave your credit card information in a voice message at Castles or anyplace else. NEVER put that information in an email.
PCI Compliance – You will often see a note on the email attached to your invoice that asked you to complete the Credit Card Authorization Form is you have not complete one. Authorized credit/debit card processing requires a company comply with Payment Card Industry (PCI) Data Security Standards. That simply means that for Castles to securely hold your information and charge your card on a recurring basis, we must have your written permission. If a customer cannot or will not complete the form, they must either pay by check or online payment.
Castles Pricing is on our Prices Page
CASTLES SUPPORT & ADMINISTRATIVE FORMS
Castles_CC_Authorization-2 (PCI Required)
WEB HOSTING & WEB DESIGN SERVICES